Improved Contact Rate and Connectivity with Highest Conversion Rate and Lowest Operational Cost
By putting industrially skilled agents and latest call center technology together into action “Emenac Call Center Services” has achieved highest customer conversion rate with higher customer retention for all of its clients. We believe that the timely investment in technology and progressive research in Call Center Industry is keeping us prominent and leading contact center from the last decade. Integration of recommended but latest and modified call center software to handle inbound and outbound calls with bespoke agent training sessions and proven marketing strategies as well are the actual reasons of our success to maintain call quality score and conversion rate till date.
We are fully aware with the fact that a Customer Contact Center is only responsible for taking care of all customers’ needs from delivering basic services information to technical applies of products throughout the whole lifecycle of customers’ journey and their relations with businesses. So, we are fully equipped to deal and support customers from first interaction/enrollment to billing, and making a good use of unified communication skills and collaborative call center technologies to get higher customer engagement rate while simplifying the order proceeding process at all stages.
Skilled based routing of customers to the most suitable agents and powerful interaction help us to reduce time to close sales in and across every communication channel. Which results turning 80% of customer routine interaction into powerful customer relationship.
Practical, but refined approaches to support customers during the whole customer life cycle, flexible agents and predetermined performance measuring matrices makes Emenac Call Center Services valid and applicable to every industry.