Also often termed as Fax, communication through telephone line in the form of coded text, imagery etc
Immediate disconnection of caller as an announcement is made
A system that required dialing of fax number on the phone dial pad to receive information through an email
Sung internet instead of phone lines, to transport fax
First In First Out; a strategy that formulates answering of incoming calls in the order that they are received in
A network used by private networks to keep unauthorized users from accessing the network
Contact center agents handling inbound as well as outbound calls
A system used to reroute the calls on hold to another group of agents where agents are free to take up calls
A group on individuals found on demographic basis, productive for discussing products and services and for making sales to
Technology that transports fax via internet
Using previous results and current data and statistics to predict future situations for departments such as sales, contacts, financial accounting and staff planning etc
Also often referred to as 1-800 or Freephone , numbers that begin with 800, 888 or 866 and allow callers to connect to the call center without paying any long distance charges
FTE; number of total person scheduled hours divided by number of hours/week constituting a full-time person. FTE may as well include part-time employees whose hours/week may equal hours/day of a full-time person but might not be given the benefits enjoyed by a full-time employee