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"Glossary of Customer Contact Center and Call Center Terms, Abbreviations and Vocabulary"
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G.729

The use of conjugate-structure algebraic-code- excited linear prediction (CS-ACELP) to code speech at 8 kbits or compress digital voice at 10 milliseconds duration

Gate

Also often referred to as Agent Gate or Split; a group of agents with similarity of skills

Gateway

One point of a network allowing access to another network

Global System for Mobile Communication

GSM; the most popularly referred to mobile phone standard all around the world

Grade of Efficiency

The amount of time that an agents spends busy in a call

Grade of Service

Also often referred to as Service Level; the chance of a call not being answered owing to all trunks being busy
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