The use of conjugate-structure algebraic-code- excited linear prediction (CS-ACELP) to code speech at 8 kbits or compress digital voice at 10 milliseconds duration
Also often referred to as Agent Gate or Split; a group of agents with similarity of skills
One point of a network allowing access to another network
GSM; the most popularly referred to mobile phone standard all around the world
The amount of time that an agents spends busy in a call
Also often referred to as Service Level; the chance of a call not being answered owing to all trunks being busy