19 C Trolley Sq, Wilmington, DE 19806-3355, United States.

24/7 Hours

"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"

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Key Performance Indicator

KPI; the factors regulated by a management team evaluating the performance of an agent or a team of agents

Key Telephone System

An arrangement of telephone sets with complete circuitry and wiring allowing more than one telephone line to be ended on a single telephone instrument

Knowledge Management

Performance factors accounting towards organizing and improving knowledge regulated within a company

Knowledge, Skills and Attributes

KSA; the personality of an employee in regards to the educational background, capabilities and skills and attributes indicating potential of success in the agent

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