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10 Reasons to Start With Emenac

  • Competitive Pricing
  • 24/7 Call Handling
  • 90% Service Level
  • Minimum Threshold Taken
  • Precise & Reliable Infrastructure
  • 37% growth in sales conversion
  • Proactive Quality Maintenance
  • Daily Calls' Reporting
  • 43% rise in customer retention
  • Productive leadership
Contact Center Glossary
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Key Performance Indicator

KPI; the factors regulated by a management team evaluating the performance of an agent or a team of agents

Key Telephone System

An arrangement of telephone sets with complete circuitry and wiring allowing more than one telephone line to be ended on a single telephone instrument

Knowledge Management

Performance factors accounting towards organizing and improving knowledge regulated within a company

Knowledge, Skills and Attributes

KSA; the personality of an employee in regards to the educational background, capabilities and skills and attributes indicating potential of success in the agent
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