19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
A scheme by Royal Mail of UK to sort mails through a five-digit coding number to automatically direct the mail where needed
A switch activating which can make a telephone or a group of telephone appearing busy preventing incoming calls
MBWA; making informal visits to the workplaces of the employees for hands-on management
Studying the target market
Attracting more customers through fax and email etc.
An area where messages can be posted for communication
Any software that can take in info from computers and telephones and comprehend and translate it
MVNO; a company providing mobile phone services without it necessarily having a licensed radio frequency allocation or other infrastructural elements needed
A device used for transmitting data from computers through telephone lines
MOH; music played by businesses while the caller is on hold
Service Observing; measuring the performance of agents by listening to calls
Agents fluent with multiple languages
“If anything can go wrong, it will. Not a good perspective to live by, but worth considering when designing agent groups, routing configurations and disaster recovery plans”
Switching off the speakers of the headsets so that the caller is unable to hear noise inside the call center
