19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
A market research using subjective as well as individual analyses
Rules and regulations designed and implemented by the contact center as per which, all projects are run and the customers are ensured of getting the highest service level
Evaluation of customer service levels and business practices to ensure that customer experience is good
Market research involving statistics and mathematics for gathering and analyzing information or data
Using past experiences and factual mathematics for prediction of future events
Holding callers until an agent is available
Also often referred to as Queue Time; time for which a caller waits before connecting to an agent
A line in which the assembled people, animals, cars etc. get to wait
