Call Now!

1-888 909 2207

By filling this form, you agree to our terms and conditions.

or Call Now!
"Glossary of Customer Contact Center and Call Center Terms, Abbreviations and Vocabulary"
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |

Qualitative Data

A market research using subjective as well as individual analyses

Quality Assurance

Rules and regulations designed and implemented by the contact center as per which, all projects are run and the customers are ensured of getting the highest service level

Quality Management

Evaluation of customer service levels and business practices to ensure that customer experience is good

Quantitative Data

Market research involving statistics and mathematics for gathering and analyzing information or data

Quantitative Forecasting

Using past experiences and factual mathematics for prediction of future events

Queue

Holding callers until an agent is available

Queue Time

Also often referred to as Queue Time; time for which a caller waits before connecting to an agent

Queues

A line in which the assembled people, animals, cars etc. get to wait
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |