19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
Wide Area Network; a network in certain physical location that uses data networks to connect telephonically as well as through internet
Live communication conducted through chatting over the internet
A service that facilitates videoconferencing via internet
A form of CRM that allows employees and customers to channel through to access info and provide services
Also often referred to as Workforce Management Software and Workforce Optimization; contact center software that helps the management make up for more effective scheduling and deploying of staff, predict call volumes and accordingly make agents available
Also often referred to as Call Load; the number of calls taken in certain time period, excluding the times spent in queue
After-Call Work
The time needed by an agent to complete tasks related to the call, once that call has ended
