WHY AGRICULTURE-RELATED BUSINESSES NEED CALL CENTER SERVICES AND HOW EMENAC CAN HELP THEM?
Agriculture is a large industry that includes many businesses. All such businesses and setups need inbound and/or outbound call center services for some reason. Here are a few ways how Emenac Call Center Services can help agriculture-based businesses:
Customer Support for Farmland Owners and Farmers
Any farmer or farmland owner would need to know well about the agricultural equipment such as crop sprayers and sprinklers as well as crops and garden seeds etc. before buying them. In order to find out more, they may wish to call because they are less likely to have time to leave the farmlands behind and visit stores for surveying. They could be having questions such as those regarding the pricing, trucking or availability etc. These questions have to be answered immediately or else, a customer is lost. Of course, a farmer or farmland owner left in confusion will not wait to get the confusion cleared as things cannot be halted in any season.
To avoid losing customers, sellers of crops and seeds or agricultural equipment need to have customer support services in place. Offshore Outsourcing Call Center services to Emenac will bring about many benefits as our team ensures that no call is left unattended and that the needs of each caller are satiated completely. This would leave a good impression of the business and with queries answered completely; the caller is most likely to return for a purchase. Chances of growing profitability are increased too.
Technical Care Troubleshooting Farmers’ Problems
Once farmers or caretakers of crops and farms have bought a product such as crop sprayers, agricultural pesticides, agrochemicals or seeds or even gotten water hoses and accessories dug and fitted, they may encounter technical issues with them. These could be such that the water hose is not releasing water as expected or the crop sprayers have a broken part due to which they are not working. They will then call up the business responsible for the product and if their issue is not addressed, they will return angry and unsatisfied. A bad company image will be spread and growth of customer-base will slow down.
In order to retain customers effectively and keep a bad company image from spreading, agricultural businesses can offshore outsource their technical care departments to Emenac Call Center Services. We will make sure that each caller’s issue is completely addressed. Our team can proficiently calm down angry callers and assure complete assistance to them. First call resolutions will be provided to all and for bigger issues, queries will be sent to the concerned departments so that they can be reviewed and addressed. As the callers’ issues are effectively addressed, a professional image of the company is made. Hence, company goodwill increases and so, does customer retention.
Help Desk for Looking into Land Owners’ and Farmers’ Post-Purchase Queries
After buying any sort of agricultural product such as walking tractors, cultivators or poultry farm equipment etc., farmers or land owners may come up with related questions that need to be answered immediately. These questions may be about proper functioning of the tractor or maybe the right ways to sow and water to keep the seeds or crops. Inability to answer these questions will result in confused buyers and lack of understanding of the products amongst farmers. This may lead to an unprofessional image of the business with useless products which no one understands. Eventually, sales will drop.
If helpdesk support is outsourced to Emenac Call Center Services, customers’ calls will be received with full energy and the queries of each caller will be completely satisfied. All problems will be troubleshot and confusions cleared in the best possible manner. Assistance will be given as needed and even though we try to keep talk-time for each call minimum so that no caller has to wait for very long in queue, customer satisfaction is the priority. This leaves an agricultural business with a highly satisfied customer-base and increased company goodwill.
Order Taking to Facilitate Sales of Agricultural Equipment, Crops or Chemicals through Phone
Since farmers and farmland owners cannot leave their duties and lands and go shopping for various necessary items such as agricultural equipment or even seeds, crops and agrochemicals, they are likely to prefer ordering over the phone. In order to facilitate such orders, presence of telephonic order taking is important. Without the presence of this facility, today’s convenience-oriented buyers will turn to businesses allowing telephonic ordering and this way, customers will be lost to competitor businesses.
In order to avoid losing customers to competitors, agricultural businesses can offshore outsource order taking call center service to Emenac. This will help in facilitating all calls coming up for placing orders. Our order taking agents will make sure that no call is missed and hence, no order is left from being taken. We also process orders completely and answer all during-purchase queries so that the highest possible number of sales can be closed and profitability can be increased. If a product asked for is not available, an alternative is cross-sold in place to save a customer and if one has been bought already, another is up-sold to increase profits. This way, Emenac’s order taking call center helps agriculture-based businesses increase sales and profitability.
Answering Service to Tackle with Corporate Clients
Keeping in contact with corporate clients is essential for all businesses and this is one thing that needs not to be told. For agriculture-based businesses too, clients can often call in and hence, a business answering service becomes largely essential. For instance, manufacturers of agricultural equipment can receive calls from traders and retailers day in and day out while livestock breeding stables can receive calls from food suppliers and so on and so forth. It is essential to take up calls of corporate clients or else, many important messages can be left untaken and this can lead to severe problems.
Outsourcing business answering service to Emenac will leave agricultural businesses with excellent relations with the clients with all calls taken and all important messages delivered to the right department in the right time. Our offshore business answering agents can also reroute and forward calls to the right department eliminating all calls that waste time such as marketing calls. This perfects the inflow of business calls and keeps the agricultural business up to date with all important messages.
Marketing of Newly Launched Agricultural Equipment, Cultivators and Agrochemicals etc.
Agriculture businesses can also get cold calling done through outbound call center services in order to have promotion done and find the right placement on the minds of the potential customers. Farmers and farmland owners can be called up and given knowledge of the business and its offerings such as the newly launched seeds or any technology that may work well for the farmland. Through cold calling, the potential buyers can also be told how certain pesticides can help their farms from the harmful effects of the currently spreading pests destroying farmlands nationwide.
Emenac Call Center Services can help the agriculture industry with cold calling by effectively promoting the agricultural products and services. Service and product advocacy is led such that consumer interest is generated effectively and chances of increasing sales are grown. With higher lead generation and increasing sales, profitability is raised several folds.
Maintaining Good Relations with Land Owners and Farmers
Businesses selling any sort of agricultural equipment or manufacturing such as pesticides or machinery etc. can call up farmers or land owners who have shopped from them, to seek feedback. These calls work beneficially in two ways. Firstly, feedback calling delights the customer giving a feeling that the business is concerned with the customers’ say and cares for them. Secondly, the feedback gotten can help in improving the products and services and hence, increasing sales.
Emenac Offshore Call Center Service helps agriculture-based businesses with feedback calls by talking to farmers and farmland owners in a friendly tone and collecting their advices on the products and services. Angry customers are given immediate assistance and all issues are resolved as soon as possible while bigger issues are forwarded to the concerned department to be resolved. All the feedbacks collected are organized into spreadsheets and sent to the businesses so that changes can be made for the better. In turn, higher customer retention will be ensured.
Through offshore outbound calling, farmers or farmland owners who might not have returned since first purchase can also be given reminder calls. These calls can be used to introduce the new agricultural products or equipment and offered for purchase. Another use of the calls can be to invite customers to any event being held for the launch of a new product which may draw the consumer’s interest. Reminder calls can work very well for bringing back older customers and increasing customer-base. Emenac Call center Services can help in making these calls and effectively and bringing back older customers increasing sales.
Live Chat Support to Increase ales Conversions
Agricultural businesses with websites need live chat support integrated onto their website. This service works well in converting the website visits into sales fast and keeping all the investment made into advertising the products, from going wasted. While advertisements of balers, crop sprayers, farm tractors or other types of agricultural equipment may work to draw potential buyers onto the website, they may not necessarily promote sales.
Emenac’s live chat support agents will invite each website visitor to chat and enquire about the search or items of interest. Accordingly, products or services available will be presented as choices. If any agricultural product asked for would not be available, an alternative to it will be cross-sold to save a customer and sales will be made. This way, website visitor will be kept from navigating away and sales will be grown multiple folds.
Email Support to Save Conversation Histories and Facilitate Effective Communication
Corporate clients as well as farmers and farmland owners may often prefer emailing for certain matters instead of calling. At many instants, calling might not be possible and this is where a medium like emailing come in handy. Since emails can be sent and checked at any time through phones, tablets or computers, it is an easy way to communicate. Emailing also saves communication history and so, saves time.
Emenac’s email support team can answer emails 24/7 if required to do so. Our agents reply to emails making sure that the client or customer has been fully satisfied. Since communication history is saved, things do not have to be discussed again and again and time is saved. Email support thus adds as an extra step towards improving customer experience and making up for a good company image leading towards higher customer retention.
Social Media Support to Facilitate Better Agricultural Produce
Agricultural businesses can maintain an online presence on social media platforms such as Facebook or Twitter. Since people today largely use these platforms, an agricultural business can see what is being said about them and what issues people are facing regarding agricultural equipment and produce. Accordingly, changes can be made to serve people better while those found confused about keeping their farmlands can be offered with pesticides, crops or seeds available to help their issues and increase sales.
Emenac offshore call center service helps with social media support by not only providing customer care to those in need, promoting the new products and services but also effectively gathers feedback for changes to be made for the better. This helps in increased customer satisfaction and higher company goodwill. Hence, sales graphs are seen growing at a faster pace and agricultural businesses find an ever increasing customer-base.
All sorts of agricultural companies and businesses are served by Emenac Call Center Services. Companies interested in any of the above mentioned call center services can contact us at any time on +888.909.2207. Our business development team will be available to guide through and complete the process. Within a short time, a suitable call center service will be set up.