WHY CALL CENTER SERVICES ARE IMPORTANT FOR ENERGY AND NATURAL RESOURCES CORPORATIONS AND HOW EMENAC CAN HELP THEM?
All companies concerned with energy and natural resources from oil purification plants to stations of electricity grids are the most important setups for any country. People nationwide are dependent on such companies and therefore, it is essential for such setups to stay in contact with their clients as well as customers. Some of the ways how Emenac inbound and outbound call center services can help these corporations are:
Customer Care for Pre-Purchase Queries and Lead Generation
Before buying services from an electric supply company or maybe ordering solar panels to equip the new house with solar energy, consumers will have many questions to ask. They will need to know the rate at which electricity is charged or maybe the price for a solar panel producing the amount of energy that they might need. Such questions have to be answered up to the satisfaction of the caller otherwise; the potential buyer will be left confused. This confusion might take the buyer to another solar, wind turbines, hydropower and home renewable energy installations business and a customer will be lost.
By offshore outsourcing customer support services to Emenac, energy and related equipment providers can ensure that each incoming call is taken and answered in the right manner. It will also make sure that the requirements of the caller are heard well and perfectly satiated. In turn, the business will be left with a professional image and the callers will gain interest in the product or service. Even if a sale will not be made immediately, chances of growing sales are always high.
Technical Support to Troubleshoot Issues and Retain Customers
Occurrence of technical problems with customers of energy supply corporations and natural resources extraction firms is inevitable. These problems can range from simple power breakdown due to an issue in the electricity grids to inability in planning a micro hydropower system. Technical issues can also arise in extraction, production, distribution or financing of energy and natural resources projects, products and services anywhere in the world. Tackling with such issues is highly important for corporations concerned with energy or related equipment suppliers as well as natural resource mining firms or else, the customer or any end user, who could be an employee too, may remain aggrieved. This anger will result in loss of end users.
To avoid this unhealthy happening, businesses concerned with energy and natural resources can outsource their technical support department to Emenac Call Center Services. Our virtual agents will make sure that the issues of each caller are heard and resolved in time. We keep the time for each call minimum so that other callers do not have to wait too long in queues. All issues are given first call resolutions where possible while bigger issues are forwarded to the concerned department to be addressed. Meanwhile, the aggrieved caller is calmed down professionally to keep away end-user losses. This way, high customer satisfaction and retention are ensured.
Help Desk to Clear Away Post-Purchase Questions
After buying renewable energy resources or making use of any sort of oil and gas, power, coal, wind or energy infrastructure projects, customers may return with various queries. For instance, a customer who might have bought solar panels or maybe a small wind turbine for home, they may need to know its longevity or things regarding the change of batteries or maybe even fixing it rightly. Such questions have to be proficiently dealt with because if the company does not take the responsibility of making customers satisfied and only limits itself to selling and earning money, a bad company image is formed and customers are often unsatisfied. However, when nobody comes on behalf of the business to assist the customers, the customers move on to alternative energy and natural resources companies.
Energy and natural resources companies can avoid losing customers and creation of a bad image by offshore outsourcing their helpdesk support services to Emenac Call Center Services. Our gents will look into each customer’s issue and resolve it in the least possible time. Hence, a more satisfied customer-base will emerge leading towards higher customer retention and increased company goodwill.
Answering Service for Oil and Gas Companies and other Corporate Clients
Staying in touch with the corporate clients is highly important for corporations and companies related to energy and natural resources. For instance, producers of electricity through fossil fuels, oil and gas, wind or any other method need to stay in touch with authorities at the electricity grids or else, the produced electricity will not reach the grids and hence, no one will be able to make use of it. Similarly, manufacturers of mining equipment will need to stay in touch with companies of mining industry and corporations associated with salt mining, copper mining and lead mining etc.
In order to make sure that all important calls from corporate clients are always taken and that no important messages is ever left untaken, an business answering service becomes largely essential. Emenac Call Center Services offers answering service that can be taken up even for 24/7 if required. Our agents will eliminate all time wasting calls such as marketing calls and take up all important messages forwarding them to the authorities concerned. Only the most relevant calls will be transferred to the right department so that employees’ time is not wasted. This will lead to a better relationship with the corporate clients.
Order Taking for Energy Production Equipment or Connections
In today’s time, what matters the most to people is convenience. Therefore, before buying any product, they prefer calling the business and to place the order. Customers of energy producing companies, infrastructure projects, mining industry or even renewable natural resources sellers are also likely to call to place orders for mining machinery and equipment or maybe wind turbines and solar panels etc. There needs to be someone to take up the orders on behalf of the business or else, the customer will move on to competitor business that might be offering telephonic order taking.
To avoid losing customers to competitors, telephonic order taking can be offshore outsourced to Emenac Call Center services. We can take up calls for 24×7 if needed and make sure that no call is missed. Hence, no chance of making a sale is missed. If a product or service asked for is not available, our agents apply cross-selling techniques to sell an alternative in place and save a customer. If a customer has already bought a product or a service, our agents try up-selling another, to increase profitability. Applying successful sales strategies, Emenac Call Center Services can increase profitability and customer-base remarkably.
Promoting New Options for Energy Consumption or Giving Public Messages
Energy and natural resources corporations may come up with new products, services or promotions such as solar energy panels with increased longevity or maybe lowered prices for electricity bills. While advertisements can work to promote these new offerings, researches tell that cold calling increase sales up to 300 times. Also, it costs lesser than advertising.
In order to significantly increase profitability and make sure that the new promotions reach the target clientele easily and effectively, Emenac Call Center Services can be outsourced the task of cold calling and marketing. Our agents well know how to handle the task and improve sales graphs. To make best use of their expertise, energy corporations and natural resources firms can offshore outsource cold calling to Emenac Call Center Services and enjoy excellent results coming their way.
Customer Retention through Welcome and Feedback Calling
Once a customer has bought wind electricity system, solar energy panels, electricity supply, mining machinery and equipment or any other product or service from energy and natural resources firm, the firm can call the customer to welcome him. This kind of calling is known as welcome calling and is done to maintain good relations with the customers. Emenac Call Center Services friendly agents make welcome calls in a nice tone, delighting the customer and making him comfortable with the service. We also ensure the customer of provision of complete assistance in times of need, ensuring high company goodwill.
An outbound offshore call center can also be used to make feedback calls to the customers. Through feedback calling, feedback is collected from the customers regarding their experience with the company. Angry customers are given immediate assistance and the feedback collected is sent to the concerned authorities so that it can be reviewed and addressed. This way, products and services turn more as per the choice of the customers and customers start becoming satisfied with the offerings of the company. Eventually, sales increase and customer retention grows too.
Live Chat Support to Increase Consumer Interest in Certain Energy Production Method
Businesses concerned with energy and natural resources need live chat support of they have a website. This will help in calling website visitors to chat and tell what they might be looking for. It is highly possible that a website visitor is unable to use the website correctly and ends up not finding the right product or service; eventually move on to another energy and natural resources website.
To avoid losing potential customers, energy and natural resources firms can offshore outsource live chat services to Emenac Call Center services. We will look after each website visitor and work to generate leads. In turn, chances for sales will increase and a larger customer-base may be formed.
Social Media Customer Service for Energy and Natural Resource Consumers in Need
Since people today discuss everything on social media, maintaining a presence on social media platforms such as Twitter and Facebook can be very helpful. Energy and natural resources firms can see what their customers are discussing and what are their reviews and feedback regarding the products and services such as solar energy equipment or renewable and clean energy plants.
Emenac Call Center Services can work to effectively collect the feedback and send it to the concerned authorities so that they can understand the customers’ psyche better and offer better services and products to increase sales. Moreover, our social media team can also trace customers facing issues will be given assistance and prevalence of all negative comments will be justified. This way, company goodwill will increase, customer satisfaction will grow and a good company image will be formed, leaving behind increasing clientele.
Email Support Service to Save People’s Time and Answer all Queries
Emailing is commonly used by customer as well as clients for assistance or queries because it does not limit anyone time. Also, it can be done and checked anywhere through smartphones, laptops, tablets and PCs. Therefore, it sounds more convenient to people. Like all other businesses, those concerned with energy and natural resources also need to offer email support as part of improving customer experience.
Emenac offshore call center agents can look into emails 24/7 and reply them proficiently so ensure high customer satisfaction. This will lead to making a good company image and hence, growing clientele.
Corporations concerned with energy and natural resources can contact Emenac Call Center Services at +1 888.909.2207 at any time. Our business development team will be available to assist and take them further down the process.