Emenac operates call center services 24 hours a day and 7 days a week. This helps it meet all time zones and meet the demands of all of its clients. The company has been working for onshore and offshore call center services since many years. Therefore, it is now aptly able to serve businesses for any time span suitable for them. This makes Emenac’s call center services flexible, adoptable as required by the business without a big investment.
Since Emenac works for different clients at different timings keeping up pace with all time zones, its operations run 24/7. We operate 24/7 by having organized our services into different shifts and each shift lasting 8 to 12 hours. The teams of the agents, together with the heading and managerial departments, work in these shifts. Quality Assurance Department, along with other departments, changes team in each shift so that all throughout, operations do not stop and high service level can be maintained.
Emenac began its call center operations around a decade ago. At that time, it served the clients only for business hours. However, a few years later the commencement of the operations, Emenac’s clients began demanding 24/7 services so that they could make their businesses available to their customers, at all times. This is where Emenac felt the need to begin with 24/7 call center operations. As of today, Emenac is successfully running inbound as well as outbound call center services since many years.
Along with serving the customers of our clients with 24/7 services, we also serve our clients with round-the-clock availability so that those wishing to begin working with us can contact us at any time and gather information. Emenac’s experience of 24/7 contact center services has been highly successful by far and has been serving clients in different parts of the world with proficiency and perfection.
Through Emenac’s 24/7 operations, firms cannot only find our services at all times but can enhance their relationships with their customers. This would even help serving customers after hours, during business hours or even for call overflow. With 24/7 availability, businesses can better their positioning, in turn, achieving growth and success.