The leadership at “Emenac Call Center Services” follows a hierarchical setup, a heritage of Emenac Inc. since years. This setup allows the company to function smoothly with the tasks of each person well-defined and every involved person working to achieve his goals. As a result, all employees of Emenac Call Center Services come together with targets and milestones achieved and a call center or contact center project gains success.
Some of the key aspects of the leadership at Emenac Call Center Services include:
In order to be close to the employees or agents under them, the management at Emenac Call Center Services encourages conversations with the agents and employees of the company. Whether it is about exchange of ideas, questioning in regards to the call center or contact center projects or general discussions, the environment of Emenac Call Center Services is such that every single person is always open to discussions up to a reasonable level in order to maintain a formal yet friendly and communicative environment. This lessens office politics and brings out higher productivity out of our contact center projects.
The leaders at Emenac Call Center Services are highly adaptable in that they have very flexible natures. Each of our managers can adopt a different leadership style so as to meet the demands of the time and effectively run a project and keep our clients happy. While we work towards keeping the dictatorial and authoritarian styles as far away from the office environment as possible, our managers ensure that they are nice to the agents and productively communicative with them. Yet, our managers have personalities, strong enough to lead a clan for success, bringing success for our clients for inbound as well as outbound projects.
The management at Emenac Call Center Services does not believe in strict leadership and ordering tasks but our leadership is rather aimed at keeping all the agents happy and satisfied. Therefore, the management of Emenac Call Center Services works bit further than just sitting in a confined cabin and taking note of the calls coming in or being made and going through spreadsheets to check the performance of the day. They rather work with the agents, helping them through every process and ensuring that each inbound or outbound project is led with perfection from day one. Our managers are open to ideas and do not create an issue for ego if an agent comes up with a better idea for any project. Since we, at Emenac Call Center Services, are dedicated to providing our clients with the very best of call center and contact center services, we put only the best strategies into effect.
Sharp and Responsive Behaviors
The leadership at Emenac Call Center Services is sharp enough to know and find out, through discussion, about what the agents think of them and their ideology. If anything needs to be bettered or changed, they are extremely open to it. Hence, our leadership is such that from top to bottom in the hierarchy, everyone is ensured happy with every other person. If at any time, the team for any call center or contact center project required assistance, it is proactively given so as to satiate all agents.
Bringing the above mentioned qualities in their personalities, the managers at Emenac Call Center Services have perfected themselves for effective leadership. They have proven the success of their leadership qualities over a time of 10 years and are continuing so bring out the best from them.