Are the online classes in need of better handling of calls from clients and students to lessen hang-ups? Do the side tasks related to online education programs need to be done quickly and efficiently? Emenac’s offshore live person answering service can help with the situation. This service is maintained to help callers in a friendly and efficient manner and redirect their calls to the right department. Also, any side tasks are also done by Emenac’s agents to save managers’ and employees’ time and smooth out operations for the online schools, colleges and universities.
For online teaching and training programs, taking up calls of corporate clients is important and leaving these calls is not an option in any case. Moreover, it is important to have these calls taken up by a live person than an answering machine or else, a hang up is more likely to be received. Some of the live person answering services offered by Emenac Call Center Services to online tutoring schools are:
Business Hours Answering Service
Leaving corporate clients is just not an option for any sort of online or offline business. In case of online schools, colleges and universities too, corporate clients cannot be ignored or else, a setback may be faced. Calls of clients may come in during business hours in regards to various issues such as the filming and photography departments may call in to find out about the shooting of the next lecture and uploading it. Leaving such calls unanswered can create a bad impact on the relationship with corporate clients and make an unprofessional image of the online school.
Outsourcing live receptionist answering service to Emenac Call Center Services will result in taking up calls effectively and satiating the needs of each caller. The calls will be forwarded to the right department saving time of employees as well as the caller. In turn, the calling operations will be smoothed out.
After Hours Answering Service
For online colleges and universities, calls may come from authorities of the graphic design department to find out when the new lecture PDF file or video needs to go online and if anything needs to be mentioned on the website notice board for enrolled students. There could also be many other calls after business hours. Leaving such call unanswered means that clients are ignored and they may return with a bad and unprofessional image of the online teaching and tutoring institute. In turn, they may wish to change partnerships, leading the online school into problems.
To make sure that no client is ignored even the online school is not operating, after hours phone answering service can be offshore outsourced to Emenac Call Center Services. Our agents will take up calls on behalf of the online teaching setup, note down all important messages and forward them to the right department as soon as the operations resume.
24/7 Answering Service
Keeping in touch with the corporate clients is essential and so is to answer the customers’ calls. For online classes and personal training institutes, answering the corporate clients and students is largely important or else, a communication gap may emerge which may lead to spread of a negative image and formation of bad positioning in the market. Eventually, this may lead to weakening relationships with corporate clients and fall of enrolments. It is possible that a client may call in to have certain queries answered such as address of delivery for printed notes. Maybe students can call in for many queries such as scenario for upcoming public holidays, absence of latest lectures, videos not streaming correctly or fee structures and payment methods. Such calls can come at any time of the day.
To have such calls answered by a live person is important or else, the caller is highly likely to return unsatisfied and never to return to the online tutoring institution. Emenac Call Center Services can be offshore outsourced with 24 hour telephone answering service so that the calls can be taken up at all times and no caller is left ignored at any time of the day. This will ensure higher student satisfaction and better relationships within the business world, leading to a good positioning in the market.
Outsourcing live person answering service to Emenac Call Center Services will ensure that the first step towards providing customer support, technical support, order taking facilities or even handling the corporate clients is done in the best possible manner. An answering machine set up for the task will actually receive more hang ups than expected and a very few people will be willing to leave messages with it. Therefore, in order to have all callers answered well and assisted in the right manner, online schools can outsource live person answering services to Emenac Call Center Services and have the needs of all callers satiated perfectly. Our offshore call center agents not only forward and redirect calls to the right departments saving the callers’ and employees’ times but also eliminate all extra calls such as marketing calls from the lines to reduce wait times for callers. This way, students are satisfied and enrolments are increased whilst maintaining excellent relationships with the corporate clients. Increasing profits and growth easily come by.
Along with handling calls on behalf of online universities and online education programs, Emenac’s live person answering services also cater to looking after the little daily tasks. These may include compiling student information, issuing students with their IDs, checking, replying to or forwarding emails and completing certain documentation etc. When this adds to friendly welcomes given to all callers, proficient call forwarding and elimination of time-wasting calls, online schools can enjoy a complete package needed for smooth running.
Urgent Call Handling
Many a time, Online teaching centers may see calls coming up that need to be handled immediately and all reported issues to be handled urgently. These could be from clients such as website management who might have found a bug in the site. Ignoring such calls or getting late in dealing with the issues can greatly aggrieve the client and strain relationships with the corporate clients, also lengthening the issue and disturbing the students. The results can be bad.
In order to avoid such mishaps and make up for continuity of good relations with the corporate clients, online colleges and universities need to maintain live answering services for urgent call handling to Emenac Call Center Services. This telephonic facility will make sure that each incoming call is handled in a friendly manner and the queries or issues of the client are answered or resolved immediately. Emenac Call Center Services can also work to transfer, forward or reroute calls if needed, making sure that the right call reached the right department so that neither the time of the employees goes wasted nor the client remains confused and returns annoyed. Our agents facilitate calls from corporate clients in a very professional manner, thus working to maintain excellent relationships with them.
Overflow Call Handling
Online education centers can often face issues such as overflowing calls from corporate clients. These may be in regards to the need to introduce new syllabi or upgrade the website with new lectures etc. Missing out on such calls is just not an option and if left untaken, consequences can be serious. Emenac’s live answering service for overflow call handling makes sure that, hang-ups are low and that every caller is given the right amount of attention is given to each call. This increases goodwill and makes up for a good market positioning. In turn, clients are left satisfied and services are bettered for the students. Thus, more students are encouraged to enroll with the online tutoring system and profitability grows.
All kinds of online personal training and online tutoring institutions can contact us at any time on +1.888.909.2207. Emenac’s business development team will be available to assist the calling party and further the process. In no time, an offshore live person answering service will be set up.