Are the business calls being missed by an IT solutions company very often? Are the corporate clients frequently returning unhappy for being unassisted? Offshore outsource live answering services to Emenac Call Center Services and have all calls taken at all times. In addition to taking calls of the corporate clients, the offshore agents at Emenac Call Center Services also forward and reroute the calls to the right departments and eliminate all extra calls such as marketing calls so that the trunks can be set free for calls of clients.
By partnering with an answering service company, online IT solution providers can gain numerous benefits in regards to their business call. Outsourcing the task to Emenac Call Center Services will bring the following business hours or after hours services to online IT businesses:
Business Hours Answering Service For any online IT solutions company, it is highly possible that calls are received from corporate clients for askance during working hours. These calls may be regarding issues such as:
1. Disconnection of DSL and fiber optic internet service plans
2. Inability of opening search engines on certain internet connection
3. Problems with web hosting sites not allowing work to be done properly
4. Inefficient cloud computing services
All such issues have to be covered up immediately or else, the work in the client company can halt and the company can face severe losses of finances as well as customers. If this happens, the client business owner will be greatly disappointed with the online IT solutions provider and will never return to it ever again. As a result, good business will be lost and bad word of mouth will be spread, further taking away customers. To avoid this from happening, online IT solution prodders can offshore outsource business answering service to Emenac Call Center Services and gain the following benefits:
1. All calls taken with all corporate clients efciienclty dealt with
2. All calls are forwarded to the right departments so that the best IT solutions are provided and yet, the time of employees is saved so that they do not have to attend calls not concerned with their designation
3. All extra calls such as marketing calls are eliminated to save time
Thus, by offshore outsourcing live answering services to Emenac Call Center Services, IT solutions websites can smooth out the call-receiving process during business hours and ease the lives of employees and management.
After Hours Answering Service
After the business has closed for the day, a lot of corporate clients might call in during that time because they might not get time during business hours. Also, getting technical and IT related issues fixed during business hours means halting business operations intermittently, halting internet connections time and again or switching the main power on and off again and again etc. which definitely disturbs the employees and management. Therefore, an offshore after hours call center has to be set in place so that calls from corporate clients can be taken even when the employees and workforce are not there to attend these calls. Whether or not the IT solutions business is functioning at any particular time, missing out the calls of corporate clients is just not an option because losing these business partners means losing big business.
Emenac Call Center Services can be offshore outsourced with the task of handling after hours support and the following benefits gained:
1. All calls taken when no one else is available to entertain the corporate clients
2. Complete IT related assistance given to each caller and all extra calls eliminated
3. All important messages taken and forwarded to the right department as soon as the business resumes
This way, no important call will be missed and no important message will be left untaken even when the business will not be functioning.
24/7 Live Answering Service
To make sure that no business call is ever missed and that no important message is ever left untaken, IT solutions websites can offshore outsource 24 hour professional answering services. These services are good for larger and soundly established online IT solution businesses of which, the employees and workforce are expected to be busy at all times. After business hours, they are of course off to their homes and then, there is no one to take care of the calls coming from the corporate clients.
Leaving such calls unattended means that IT solutions are not given to corporate clients and they are left unsatisfied. This can result in loss of business partners and of course, big money. To avoid such mishaps, online IT solutions companies can get into an offshore outsourcing collaboration with Emenac Call Center Services and get a live person 24 hours. Through this collaboration, the benefits gained will be:
1. Attending of all calls and leaving no call unassisted at any time
2. Eliminating all extra calls such as marketing calls setting the trunks free for calls of corporate clients
3. Forwarding the calls to the concerned departments so that the time of the employees and manage is saved
4. Messages taken down when no one else is there to take them
5. Solutions given when the business is not functioning and larger issues forwarded to the concerned departments as soon as possible so that they can be reviewed and addressed
This way, corporate clients can be kept perfectly satisfied and excellent business partnerships can be enjoyed.
For IT solutions websites that have very busy management and employees, a feasible option is to have a virtual receptionist for taking calls and handling side tasks. This helps greatly in saving the time of the employees and management as they stick to the core tasks that they have to perform. This way, all tasks are done, all calls are taken, no important message is left untaken and no corporate client is left unattended. Yet, all employees and management are left working in peace.
The live receptionist answering service offered by Emenac Call Center Services is indeed, an excellent option for online IT solutions businesses. By offshore outsourcing these services, online IT solutions businesses can:
1. Get all side tasks done such as documentation, paper work, for filling, creating spreadsheets etc.
2. Taking all incoming calls and eliminating the extra calls such as marketing calls
3. Forwarding the calls to the right departments and taking down important messages
4. Providing IT solutions to each caller and forwarding the calls to the right department for larger issues
This way, the virtual receptionist offered by Emenac Call Center Services can help online IT businesses work in peace and end up all tasks with utmost perfection.
Urgent Call Handling
In many cases, corporate clients may call in online IT solutions companies for cases that need to be handed urgently. While the employees and management are often too busy with core tasks, they might not always be able to entertain such calls. Not entertaining these calls means returning the corporate clients unhappy and unsatisfied while trying to manage them means disturbing the core tasks. A solution to such situations is outsourcing the task of handling live answering service for urgent call handling to an apt and proficient answering service company like Emenac Call Center Services. Offshore outsourcing to Emenac Call Center Services will result in the following benefits:
1. Taking all calls and finding the needs of the corporate client calling in
2. Trying to provide each caller with the best possible IT solutions and in case of larger issues, the call is forwarded to the concerning department. The time of the employees is saved as they take up only relevant calls for each day
3. Issues are noted down and forwarded to the concerned authorities so that they can address them whenever they get time. This way, the corporate clients wait to be assisted and do not run to other businesses
Hence, the urgent call handling service of Emenac Call Center Services works wonders for IT solutions websites in retaining customers.
Overflow Call Handling
Many a time, calls of the corporate clients of IT solutions websites may begin to overflow. This may happen in times of bigger IT related issues affecting people nationwide or may as well happen after a natural disaster such as an earthquake or flooding when a lot of people might have gotten deprived off the IT services and products. Despite the task of handling overflowing calls being largely difficult, missing these calls means missing out chances of sales or returning the customers unhappy. Hence, there is no option of leaving any incoming call untaken. To make things easier, live answering services can be outsourced to Emenac Call Center Services so that assistance can be taken for handling overflowing calls. We:
1. Handle all calls efficiently without missing out any
2. Give first call resolutions and take lowest time to tackle a customer whilst satisfying all the needs, so that trunks are set free for other callers
3. Forward and reroute calls to the right departments carefully to avoid confusions and get all callers assisted well
4. Eliminate all extra calls such as marketing calls to make space for calls of businesses and corporate clients seeking IT solutions
All IT solutions companies looking to gain help from Emenac Call Center Services can call us right away on +1.888.909.2207.