Are you still searching for that perfect system wherein you can address customers’ queries regarding the availability of home and office décor products, their pricing, shipping details, return policies, back orders, bulk buying discounts or quality assurances? Your search is now over. By ofshore outsourcing customer care management to Emenac Call Center Services, you can enjoy an enhanced consumer experience, thereby leading to a direct boost to customer loyalty and brand recognition.
Offshore inbound call center services dedicated to providing efficient customer care will provide home and office décor businesses with pre-sale, during-sale and post-sale care, to a standard that looks to exceed your expectations. This is how; these services will ensure that the home and office décor business not only grows sales graphs but also is able to retain customers effectively.
To indirectly convert website traffic into sales
As consumers increasingly look to the internet to buy home and office décor supplies such as office equipment, furniture, lights and lighting equipment, office supplies, bedding sets, garden decor and accessories and other related products, questions take birth in their minds. These questions could be regarding fixing, installation, pricing, colors and materials etc. and need to be immediately addressed. In most cases customers are found to want to make purchases, but since their queries are not answered and they are not satisfied, they turn from the seller and instead go to a competitor website to satisfy their home and office décor needs. Hence, a customer support service must be place to assist the interested buyers with pre-purchase questions and queries. This way, leads can be generated and sales can be made.
Similarly, while shopping over online home improvement stores or other related items; there exists a trust deficit between customers and websites. This is primarily attributed to the increased cases of internet scams and frauds, which is why consumers and businesses are both hesitant when it comes to sharing their personal and financial information with online stores. Since online shopping includes sharing of highly confidential data such as credit card details and in some cases social security numbers, it becomes integral for web stores to have a helpline number. A helpline number would work to satiate the consumers and generate leads, resulting in sales.
To strengthen the buyer-seller bond and boost customer loyalty
When buying home supplies, kitchen appliances, bedding sets, office equipment or bathroom sanitary supplies, customers need to enquire about pricing, shipment, installation, colors and other things. Online home and office décor suppliers can secure and boost customer loyalty by facilitating customers with dedicated telephonic communication, so that their queries are addressed in the most professional manner. If left unanswered with confusions in mind, the consumer may slip to an alternative home and office décor business. To avoid losing customers and ensure closure of sales to the generated leads, offshore customer care services become essential.
Working towards customer retention and consumer satisfaction
The purchasing process does not cease once a purchase takes place. In most cases, consumers or may still seek to contact the home and office décor supplier in question regarding various issues for example how to properly set up a piece of office equipment, or how to properly maintain a piece of suede furniture cover. Other issues can also occur, such as the wrong delivery of an office chair, or the wrong color of a bathroom appliance, or a faulty kitchen appliance. The best possible solution to tackle such issues is to effectively communicate with the aggrieved customer or business, and resolve their issues, is to have a professional and expert offshore customer service center. This would ensure that they do not associate a bad experience with the office equipment supplier or home appliances seller and will not just stick to the business but also spread good word about it, drawing more customers.
Some of the benefits derived from engaging with Emenac Call Center Services are:
• Our offshore customer service representatives expertly execute product advocacy, making sure that each potential buyer finds the right home equipment and office supplies with the most ease, thereby ensuring a perfect customer experience
• With the aim of satisfying consumers and buyers, efficient and timely after-sales telephonic services are provided to nip any possible issues in the bud with furniture or décor, before they fester and result in loss of customers
• Qualified agents available to ensure that no calls are missed and each customer is dealt with in minimum time, whilst being completely satisfied. Ensuring and providing first call resolution in terms of home and office décor remains one of Emenac’s primary and foremost aims
• Cheerful and friendly offshore customer care representatives seated to attend and guide the callers with both a positive energy and expertise, and to encourage potential buyers to trust the home décor and purchase products of interest
• Shipment information, discount offers, back order info, return policies and other related information for furniture and decoration items shared through live customer service, making it easier for customers to gather all important and relevant information
• Aggrieved customers dealt with great proficiency and politeness via offshore customer support services so as to keep away customer losses and maintain healthy relations of the décor business with its customers
• Each live customer support offshore agent is well equipped with complete knowledge of home, office and garden décor and can handle quality-conscious customers giving in the right details best professional assistance so that they know they will receive the best product or service
• Customer support call center offshore operations customized according to timings suitable for the customers looking to improve their home or office. Hence, services can be given 24/7, business hours, after hours or overflow call handling
Fulfilling and enjoying the completion of all these promises is not a herculean task. All that is needed is one phone call. Contact Emenac Call Center Services at +1 888.909.2207 and before you know it all your outstanding customer service needs will be a thing of the past.