Why an ecommerce business needs offshore order taking services and how Emenac Call Center Services can help it?
An offshore order taking call center can help stores online in many different ways. Offshore outsourcing the call center to Emenac Call Center Services can bring ecommerce businesses with many benefits. Some of the aims that we work to achieve through inbound call center services are:
Generate Leads to Gain Consumer Interest
If a customer visits the website of an ecommerce business, he would surely want to know more about the products and services being sold online and hence, will call up the business helpline. If no one comes up to take these calls, potential buyers will be greatly aggrieved sand will remain confused about the offerings of the ecommerce store. Buyers could come up to ask questions such as the physical address of the store, if any, or maybe availability of other colors of the shirts shown on the website portal. There could also be questions concerning warranties of any electrical appliances or mobile devices being bought online.
If the customers are answered well, they will end up buying the products or services available and if not, they have plenty of options to go for. Eventually, a customer will be lost to competitors and this can prove disastrous for any online business.
In order to avoid loss of customers to competitors or keep potential buyers from returning aggrieved, an ecommerce website can offshore outsource phone order taking service to Emenac Call Center Services. The following benefits will be gained:
1. Potential buyers find convenience and therefore, find the business attractive to place orders to
2. We receive calls on behalf of our client online businesses and cater to the needs of potential buyers so as to generate leads and hence, increase consumer interest
3. This eventually increases sales and grows profitability charts. The offshore agents at Emenac Call Center Services are proficient enough to handle calls ensuring that all calls are handled for the time span that they are required to work and that no call is left unattended
4. If any product or service asked for is not available, another is cross-sold in its place to save a customer and if one has been sold, our agents try up-selling another to increase profits
Missing out a call means missing out chances to make a sale and this is what Emenac Call Center Services takes good care of. Hence, working with us, our client online businesses will be able to grow generated leads each month and hence, grow sales to an amazing scale.
Improve Online Sales
While shopping online, the potential buyers will not come to trust an ecommerce website unless they have visited it and shopped on it before. Therefore, in order to clear away many of the confusions from their minds, they may want to call in ask a few things. It is the task of all stores online to take care of these new customers because growing the clientele is largely important. Of course, since no one can trust a website on the first visit and provide confidential information such as credit card details or security numbers to shop items. Therefore, they will first work out to develop a trust and then move on for shopping and buying products or services.
If the ecommerce business fails to make a good impression and develop trust, it would become difficult to improve conversion and increase web sales. All of this can be avoided through an offshore order taking answering service though and the following benefits gotten:
1. Emenac Call Center Services offers phone order taking to ecommerce businesses regardless of the product or service that they might be selling.
2. Our offshore agents are present to take up calls of potential buyers at all times and can even work for 24/7 for online businesses that are catering to a global clientele
3. Through these services, we are able to take up calls on behalf of our client ecommerce businesses working to sell products online
4. Since the business management and employees might be quite busy at all times and might not be able to take any calls all day long, we are here to assist them and make sure that they do not miss out chances of making new customers and improving their sales graphs, no matter how busy they stay all day
Keeping the employees and management at ease, the offshore agents at Emenac Call Center Services take up calls from customers and satiate their queries, gaining trust and increasing sales of stores online.
Assist Buyers with E-shopping
Many a time, visitors may come up on the website, not being able to use the website properly. There can be various cases with such website visitors. Either they might be in a lot of hurry and may not search the website thoroughly or they may not have the computer literacy to be able to find the products or services that they might be looking for. In such cases, a visitor is expected to call the ecommerce business and enquire more about the products and/or services.
Such website visitors have to be assisted and because may not be able to find of their inability to use the site correctly and would eventually move on to another ecommerce website to find what they might be looking for. This way, customers will be lost to competitors. To avoid losing customers and be able to help each caller in the best of manner, a phone order taking service can be offshore outsourced to Emenac Call Center Services.
At Emenac Call Center Services our offshore agents take up calls and work to assist the buyers in the following manner, eventually increasing sales:
1. Taking calls at all times for which calls would be expected from the buyers. 24/7 services can be given for businesses working for clientele living in different time zones
2. The products and services of interest shown to potential customers by directing them to the right page and assisting to get the right page
3. If a product or service asked for is not available, another one is shown such that it works in improving customer experience in the same manner as the product that they requested. Cross-selling greatly increase sales
All ecommerce businesses looking to offshore outsource a live order taking system to “Emenac Call Center Services” can call us at any time at +1 888.909.2207. We will be available to assist the caller and take them further down the process.