For online schools and learning centers not reaping returns concurrent with the amount of investment being injected into online and offline advertising and marketing, Emenac Call Center Services provides the best offhsore phone order taking solutions to solve your problems.
Emenac Call Center Services works offshore not only to process admissions but also guide callers and potential students with regards to the online education sector, but also to ensure that callers end up enrolling with online trade schools. Emenac’s call center will also provide data and statistics along with its expert opinion regarding admissions and conversion ratios. This will provide a better understand of the prevalent requirements of the market and inevitably make business operations productive. Therefore, outsourcing inbound call handling services will help online educational and training institutes increase conversion ratios and witness a marked growth in enrollment figures.
Online trade schools invariably rely on an effective and adequate enrollment taking system. The most effective method for these online enterprises to establish sound communication lines with their students and potential students is to have an inbound sales call center. Such a professional relationship will effectively improve online enrollments and increase student satisfaction.
• After looking at advertisements in a magazine or looking at marketing schemes over Google AdWords or AdSense, potential students will surely be compelled to call in on the helpline number and inquire about the courses and degrees on offer. If a potential student calls in, chances are that admission leads can be generated. Without the presence of a phone order taking service, potential students will not have any means of contacting the relevant authorities. Eventually their questions will be left unanswered and this could lead to them going to a competitive website that offers more clarity. Therefore, along with marketing and advertising of a course or diploma, it is equally essential to provide a helpline number where enrollments and queries can be facilitated.
• Incoming calls to inquire about one course is seen as an opportunity by our agents to up-sell and cross-sell other courses on offer by the online school or training institute, thereby ensuring a higher number of enrollments and a higher ROI. In case a course asked for is not available, another one as an alternative can be offered and cross-selling done. If a student has already picked up one course, another one can be up-sold as part of enhancing student experience and bettering the education or training session. This would effectively increase profitability for the online educational institutes.
• As students come up for selecting a course and enrolling with the online schools, colleges or training institutes, Emenac’s phone order taking agents work to guide them completely. Guidance is given for the best course in regards to their interests. Also all information regarding fee structure, payment methods, course lengths and session lengths etc. are provided so that the student returns satisfied and completely guided. In turn, the school-student relationship is enhanced and a good image of the online school or training institute is spread. Here are some other key features of Emenac’s telephonic order taking system.
• Expertly trained offshore agents who are the best of the best in providing student care and ensuring enrollments and who can effectively increase internet admissions for online schools and training centers.
• Telesales agents equipped with complete knowledge of all sorts of online education systems, who apply that knowledge to effectively position the online school as the best option available. They work primarily towards delivering increased admissions, while boosting the student retention level.
• 24/7 offshore call center services provided to meet all time zones for online educational institutes working in different zones. After hours support and overflow call handling are also provided if needed.
• Admission and enrollment processing done in minimum threshold time to ensure that no student calling in has to wait in line.
• Friendly agents who speak to potential students, providing that personal touch to the conversation, thus creating trust and generating leads.
• After-enrollment offshore services provided to cope and address any possible issues that may creep up.
• Integration of call center technology and web interface to ease searching and viewing of courses and enrolling in online schools.
Online educational and training institutes can contact Emenac offshore call center services on +1.888.909.2207 at any time of the day. Emenac’s services will be customized to suit the online educational system’s needs so that it can achieve the desired level of enrollment and student retention.