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  • 90% Service Level
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 Emenac offshore Welcome & Feedback Calls Handling Services

Is building trust amongst the customers on the mind or gathering feedbacks to make betterments becoming essential? Find the right ways of handling these tasks, through Emenac’s offshore welcome and feedback call service.

Offshore outsourcing the welcome calling task to Emenac Call Center Services will work wonders in creating a sense of belonging within the customers, thus developing trust and lead to customer loyalty. The feedback call service on the other hand will collect necessary information to better the products and services and offer their customers exactly what they demand. When all this comes at an amazingly low rate, handled with dedication and unmatchable expertise, offshore outsourcing the feedback and welcome calling task to Emenac Call Center Services would leave businesses with numerous benefits to enjoy.

Welcome & Feedback Calling Is For The Following Induestries
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What are welcome and feedback calls?

Welcome Calls:

Welcome calls are made to customers after a purchase has been made on their end. These calls have many aims but are primarily made to welcome the customer to the business and give them a sense of belonging. This practice makes up for a better relationship between the business and the customers and customer loyalty pays off by maintaining inflow of profits. Companies also often make welcome calls to make confirmations closing sales. Other benefits that can be taken from a welcome call service include:

• Offer the customers ways to seek help in case they ever need assistance

• Make them aware of the wise decision they have made and introduce distinctive features of the product or service that they might have bought

• Show that the business appreciates their inclusion into its family and will be given all help and care

• Eventually, a business sets itself apart from its competitors, strengthening its relationship with the customers and creating trust amongst them to keep them from opting for any other business

Feedback Calls:

Feedback call service, as the name suggests, are made to the customers after they have acquired a product or service in order to find out of their experience with it. Thus, the business will be able to find out its positioning amongst the customers by finding what they like and what they don’t. Accordingly, betterment will be brought in products and services as per the needs of the customers. This will retain the customers effectively and bring in profits.

Why would a business need to make welcome and feedback calls?

Businesses need to have feedback and welcome calling services in place so that they do not remain aloof from their clientele and give them a sense of belonging and care so that they stick to the business. These calls would help businesses find out what the customers think of them and accordingly, help them if required or retain what is being appreciated in the market. Eventually businesses are able to keep a good positioning in the market and retain their customers whilst attracting more. Altogether, it would lead to a good profitability and make up for sustainable growth.

Ways of starting off welcome and feedback calls?

Firms that wish to start making welcome and feedback calls to their customers, have two options to choose from. The first option is the DIY (Do-It-Yourself) method. This includes setting up an in-house call center dedicated to making welcome and feedback calls. Customer welcome calls do not need a formal setup but just a 24/7 requirement of being by the phone as sale may be made by customers at any time. Feedback survey calls require setups since they are made to numerous numbers coming from certain database. Setting up a call center would take in a huge investment. Also, once the numbers from the database will all be done, the setup and investment into it will go wasted.

Hence, the best option remaining is to outsource call centers for welcome calling and customer feedback surveys. Offshore call centers that provide this service already have permanent setups as they are dedicated to this task. Offshore outsourcing would get businesses rid of all the headaches of creating setups and making numerous calls all day. However, when opting to offshore outsource, businesses must prefer offshore outsourcing over onshore outsourcing. This is because along with saving time and providing expertise, offshore outsourcing also brings the benefit of money saving owing to difference in currency value. Offshore outsourcing would surely pay off endless benefits.

How to offshore outsource welcome and feedback calls services to “Emenac Call Center Services”?

In order to offshore outsource to Emenac Call Center Services, responsible authorities at client firms can call us on +1.888.909.2207 at any time and they will be guided through. Those willing to contact via email can send us an enquiry via email and will be contacted back as soon as possible.

On receiving a call, Emenac’s business development offshore team will enquire about the business, its products and services and target clientele etc. This would help Emenac Call Center Services develop a suitable project for the business and train its agents accordingly. Once the business will be content with the planned project, welcome and feedback call services will be started right away.

Benefits of outsourcing to Emenac Call Center Services

Emenac Call Center Services has been providing offshore welcome and feedback call service to businesses since around a decade now. It is thus, proficient with the service and can cater to various industries targeting various types of clientele in just the right manner. Some of the key benefits that businesses will find in Emenac’s offshore welcome and feedback call services include:

• Setting up of new accounts

• Gathering necessary customer data through feedback survey calls

• Providing important information to the customers about the company

• Explaining the best aspects of products and services

• Keeping businesses from hiring additional staff for special promotions or one-time events

• Increasing productivity of the agents

• Creating new relationships with customers and starting them with a very positive impression created through cheerful welcome messages

• Highly skilled and professional agents trained and retrained over a period of several years

• Offshore agents who know the best ways to gather feedback from the customers

• Calls recorded on demand, to ensure good call quality and provide appreciable service

• Provision of all feedback in an organized manner, collected through extensive surveys

• Cheaper rates as compared to the tags placed on welcome and feedback calls generally in the market

All businesses interested in outsourcing to “Emenac Call Center Services” can call us at +1.888.909.2207 right away and have their feedback call service and/or welcome calling services into place. What, is coming their way, is a cost-effective yet an excellent service that will bring them amazing results regarding customer retention, assistance and surveys led for betterment of services and products.