Do the online home improvement stores require strengthening the bond with the customers, giving them a sense of belonging and feeling that they are not just being sold things but also being cared for? Get in touch with Emenac Call Center Services and get two services that will wow your customers; an offshore welcome calling service and customer service feedback calling. These would enable online home and office décor retail establishment to come closer to customers, thus making the buyer-seller relationship more friendly and satisfactory.
If a customer has purchased a furniture or kitchen appliance, a cheerful and welcoming tone may be just what is needed to feel comfortable with the furniture store and strengthen the bond. Simultaneously, offshore feedback calling will help home and office décor retailers better their services and satisfy aggrieved customers. Altogether, a welcome and feedback calling system will result in a better company image and hence better positioning in the market. This would result in greater customer loyalty and satisfaction, growing sales and increasing margins.
For any online home appliances store or office equipment retailer, an offshore welcome calling system is essential, as it strengthens the bond between the customer and the retailer. Welcome calls include welcoming the customer to the fold after the first purchase made and also assuring the customer about assistance in times of need. Also, through welcome calling, home and office decor businesses can lead product advocacy in a bid to introduce new appliances and home and office supplies to customers and encourage them on coming back for more. There could be information and news on the quality, style and usage of the kitchen appliance about which the customer can be updated.
This service will set a home appliances retail outlet apart from its competitors, create a good company image in the mind of the customer, position the website better, and ensure customer retention.
One aspect of a home and office décor retailers’ operations that is of the utmost importance is measuring customer satisfaction through feedback calling. It is highly possible that after having bought certain home kitchen & bathroom and office furniture or appliances, the customer discovers problems such as wrong color delivered or late shipment. For instance, in place of a food processor, the customer may end up receiving a juicer. Any good customer feedback survey should ask the customer for any sort of help that they would like to see and all such help should be extended posthaste. A client satisfaction survey can also be utilized to find out the views of customers on certain product or their needs. Accordingly, a home and office décor retailer can make the appropriate changes to better shipping routes and charges, expand accessory lines, improve the website layout etc. It would help a retailer to ensure customer retention and high company goodwill.
Through an offshore survey call, customers who might have not returned to the website ever since making their first purchases can also be reminded of all they are missing out on home décor and interior websites. Product advocacy can be led added by successful sales skills to encourage customers to return to the online home appliances store. This strategy would also work effectively in retaining customers.
By leading an offshore welcome call or a customer feedback calls, an online retailer can discover the needs and wants of its customers. Using such a technique, a better line of products can be offered and any problems that are identified can be addressed timely. Inevitably, things will take a turn for the better for online home and office décor retailers. Some of the benefits that Emenac offshore call center services can provide to its clients selling home appliances or office equipment online are:
• For people who have signed up with the online store, our offshore call center agents make welcome calls to greet them and convince on purchasing home appliances or office equipment. They also advertise and market related products, such as furniture, bedding sets, bathroom accessories, furnishing products etc. to cross-sell and up-sell and ensure additional sales wherever possible
• For customers who have already brought home or office décor items, Emenac’s offshore call center agents make welcome calls and offer any help needed. This gives a sense of belonging and a personalized service, giving a boost to trust between the buyer and seller and increasing customer satisfaction
• In case assistance is needed, our trained agents try providing first call resolutions. However, in case of bigger problems with an appliance or décor item, the aggrieved customer is calmed down in a friendly manner and assured of complete assistance. In the meantime, the problem is reported to the concerned department to be addressed as soon as possible
• Emenac’s offshore agents are specially trained to deal with consumers looking to buy appliances or furniture in bulk. Out agents are well-versed on how to deal with such consumers since they are prone to making large orders, hence being primary contributors to high profit margins
• Emenac’s offshore call center agents are highly trained when it comes to having knowledge and expertise on entire product ranges so that they can provide adequate and satisfactory information regarding home appliances, furniture, setting and spatial usage to help consumers find the best product as per their needs
• In case of negative feedback in regards to bedding sets or any product of home décor and interior websites, our agents work to create a good image of the company by skillfully ensuring that all negative points are reported and addressed. Our agents gather and organize feedback in a proper organized manner and forward it to the authorities concerned so that they can easily check it and work on what improvements need to be made
All sorts of online retail businesses can contact us at +1 888.909.2207 at any time of the day or week and our offshore business development team will be there to communicate with them and assist them in whatever way is required.