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Enhance relations with your students and grow student retention

Our call center team can help you welcome every new student beginning a good relation
and take feedback from older ones to help you make changes for the better

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10 Reasons to Start With Emenac

  • Competitive Pricing
  • 24/7 Call Handling
  • 90% Service Level
  • Minimum Threshold Taken
  • Precise & Reliable Infrastructure
  • 37% growth in sales conversion
  • Proactive Quality Maintenance
  • Daily Calls' Reporting
  • 43% rise in customer retention
  • Productive leadership

Emenac Welcome & Feedback Calls Handling For Online Education & Training Institutes

Emenac Call Center Services now provides two services to perfect the phenomenon of consumer satisfaction; a welcome calling service and student feedback services. These services enable online colleges and universities as well as training centers come closer to their students, thus making the entire school-student relationship much more friendly and satisfactory.

If a student has enrolled with the online school or training institute, college or university in a particular program, a cheerful and welcoming tone may be just what is needed to make them feel more comfortable with the online educational institute. Simultaneously, a feedback calling will help online educational and training institutes better their services and satisfy aggrieved students. Altogether, a welcome and feedback calling system will result in a better online school image and hence ensure better positioning in the education sector. This would in turn result in greater enrollment numbers and student satisfaction, and increasing revenues.

Why online schools and training centers need to have a welcome calling service?

• An offshore welcome calling system is essential for online educational and training schools, as it strengthens the bond between the student and the institute. Welcome calls include welcoming the student to the fold after the first enrollment/admission made and also assuring the student about assistance in times of need even after they have enrolled. This step brings the students closer to the online institute and began trusting it more. Eventually, greater student loyalty is gained by the institution, leading towards better positioning.

• Through welcome calling, online education providers can lead product advocacy in a bid to introduce new courses to potential students or alumni networks and encourage them to come back for more. There could be information and news on the faculty, course and utility of a degree program about which the students can be updated. This service will set an online institute apart from its competitors, create a good company image in the mind of the student body, position the website better, and ensure student retention and re-enrollments.

Why online educational and training centers need to collect student feedback telephonically?

One important aspect of an online school’s operations is measuring student satisfaction. This can be measured through feedback calling. Through this, am online university or college can ensure student retention and high company goodwill.

• Any efficient and good student feedback survey should ask the student for any sort of help that they would like to see in easing their end of the education providing process, and all such help should be extended posthaste.

• Assisting students with post-enrollment issues and setting mistakes right is highly important in order to retain students and ensure re-enrollments.

• Through a survey call, students and alumni who might have not returned to the institute ever since attaining their first degree or diploma can also be reminded of all they are missing out on and encouraged to return to the online school. This also adds to strategies that work to retain students.

A student satisfaction survey can also be utilized to find out what exactly students are looking for. Accordingly, an online school can make the appropriate changes such as bettering communication modes and degree programs etc.

How Emenac Call Center Services can help increase student loyalty through welcome calling and customer feedback calls?

By utilizing an offshore welcome call service or a student feedback call, an online school can discover the needs and wants of its students. Using such a technique, a better line of courses and degrees can be offered and any problems that are identified can be timely addressed. Some of the benefits that Emenac Call Center Services can provide to its clients imparting education are:

• For people who have signed up with and are taking courses on an online school, our offshore call center agents make welcome calls to greet the potential students. Our agents also market and publicize related courses, ensuring additional enrollments wherever possible

• For students who have already attained degrees and diplomas or trainings from our clients, Emenac’s call center agents make welcome calls to give a sense of belonging and a personalized service, giving a boost to trust between the online school and student, and increasing student satisfaction on the whole

• We provide assistance if needed with regards to addressing any grievances facing the students in order to retain students for the online educational service provider

• Emenac call center offshore agents are highly trained when it comes to having knowledge and expertise on entire course ranges so that they can provide adequate and satisfactory information and help students and online schools alike in the best possible manner

• Our gents gather and organize feedback in a proper organized manner and forward it to the authorities concerned so that they can easily check it and work on what improvements need to be made. In case of negative feedback, our agents work to create a good image of the online college or learning center by skillfully ensuring that all negative points are reported and addressed

• We have friendly and professional agents capable of handling aggrieved students and ensuring that they get satisfactory answers. Every effort is expended to ensure that not only are the problems of the students addressed, but that they are retained as well through our skilful customer service management

All sorts of online schools and training centers can contact us at +1 888.909.2207 at any time of the day or week and our offshore business development team will be there to communicate with them and assist them in whatever way is required.