Why stores online need live chat customer support and how Emenac Call Center Services can help them?
Working with Emenac Call Center Services, an ecommerce business can gain numerous benefits from customer service live chat. Some of these benefits include:
Effective Lead Generation
Many a time, visitors may come onto a website and browse away without purchasing anything. For an ecommerce business this can be a point of concern. Of course, the money spent into advertising the online shopping website and drawing customers to the website has to be justified and consumer interest has to be gathered. The reason why many website visitors might browse away without adding anything to the cart may be:
1. They did not find things of interest
2. The website did not offer what they wanted
3. The website visitor was not able to use the site properly and find items or services of interest
To cope up with such issues, someone on behalf of the online shopping sites has to be available at all times to monitor the activities of website visitors and guide them through or else, consumer interest might never grow and this can take the shopping website at a dangerous point.
Offshore outsourcing live chat help desk to Emenac Call Center Services can help online businesses in several ways and effectively generate leads so as to grow chances of sales. Our live chat agents will:
1. Invite each website visitor to chat and ask about what they might be looking for
2. Accordingly, a list of options is presented either generically or in the form of web pages leading to those products or services
3. For people unable to use the website correctly, assistance is provided such that they easily reach the pages of interest and be able to search what they might be looking for
4. Alternate choices are given for products or services not available but demanded by the website visitor to save a customer. The visitor will be led service or product advocacy with to show how this product or service can work towards improving customer experience
This way, consumer interest will be grown and the online business will find a better positioning in the minds of the customers. Chances of sales will then grow considerably.
Growing sales is largely essential for any ecommerce business. Without this, growth and development might not be achieved and things can fall into jeopardy. Online shopping sites need to work towards growing their sales by making sure that any website visitor does not browse away without adding something to the cart. Otherwise, sales charts will not see an appreciable growth and the online business will not be able to achieve its aims. Sales can be increased considerably if an online business offshore outsources live website chat support to Emenac Call Center Services and lets or agents handle each website visitor aptly using their proficient sales skills.
Our Live Chat Operators can:
1. Initiate chat with each website visitor to provide them guidance just as they would be guided and assisted by a shopkeeper on entering a shop
2. We work to answer all the questions and queries of a website visitor satiating all the needs and making them comfortable with the online business. This also helps largely in getting credit card information and other details such as security numbers, often necessary for online shopping
3. If any product or service asked for is not available, we offer the alternatives available with tactful product advocacy to cross-sell a product or service available with us and save a potential buyer. This way customers are saved from moving on to other online shopping sites
4. If a customer has already bought a product, the offshore agents at Emenac Call Center Services have the skill to up-sell another product as part of improving customer experience and increasing profitability for the business
This way, sales can be increased and a larger customer-base can be formed. This would lead to formation of good image for the online business and more customers will be encouraged to come to it to play their part in online shopping.
Increased Customer Retention
The live chat offshore agents at Emenac Call Center Services can also help online shopping sites to deal with returning customers, ensuring that people, who have already bought products and/or services from the website, too are satisfied. If the cutovers return unsatisfied or unhappy and are not assisted, the business will acquire a bad image as these customers will talk negative about it. The image that will then be created will be such that the business was only interested in selling and making money and is not concerned with ensuing customers’ satisfaction.
Since today’s customers only stick to those businesses that show care towards the customers and develop a personal relationship with them, it is essential to provide post-sale care so that customer retention can be increased and customers can be kept satisfied. Satisfied customers will spread a good image of the business and encourage more customers to come in, growing sales and profitability. Many people might not be able to call for post-sale concerns because:
1. The problem might occur during business hours when they might be too busy to call or may have a manager monitoring them and not giving a chance to call. In such times, chatting is an easier option
2. Customers might not have noted the helpline number and may return to the website to seek help as they did while shopping
3. Language issues might not allow all customers to speak English fluently and so, they may prefer typing over speaking
The offshore agents at Emenac Call Center Services handle live chat customer support for the entire time span that they are required to. For businesses working globally, all times zones have to be met and they can take up live chat support from Emenac Call Center Services for 24/7. Our offshore agents will work to satiate the needs of each customer perfectly and provide authentic solutions to meet their demands. Eventually, a happier clientele will be formed and with a high customer satisfaction, customer retention will grow. This will bring a good positioning and grow clientele further.
All online shopping sites looking to increase sales and increase customer retention can call us at +1.888.909.2207 right now. We will come for assistance and furthering the process.