Are you looking for ways to engage with website visitors and guide them on beauty products and cosmetics if they are not calling back to purchase? Do you want specially trained live chat operators to look after your customers before, during and after purchase of beauty supplies or personal care services? If so, then Emenac Call Center Services has the best customized offshore live chat support agents for you that will work to convert website traffic into sales and take care of the customers.
With highly trained offshore live chat support agents, knowledgeable of skin and personal care issues. These offshore agents put all their skill and knowledge into generating leads that are later converted into sales. Once sales have been made, Emenac’s live chat support agents work to ensure customer retention, thus making up for a secure inflow of profits and a good company image.
Many a time customers looking for beauty products or cosmetics online have questions prior to making a choice as skin and hair cannot be experimented with. The questions could also relate to discounts, product usage and best product as per the skin and hair conditions. In such circumstances, a beauty supplier or retailer can lose several customers when their queries and issues are left unaddressed. Hence, it is ideal to have an offshore live chat support system in place, one that can immediately hear out any issues and complaints or queries, and effectively address them, thereby securing the sale.
A recent study found that as much as 44% of online consumers want help from a live person while they are shopping online. For offline beauty and care businesses with websites, this is essential as people would expect online consultancy. An online chat system provides customers immediate access to help and wait times are often much less. With good solutions provided, website visitors are encouraged to take appointments and visit the personal care professional for additional treatment. This works greatly in improving customer experience and building a good image. In turn, good word spreads out and more customers are gathered.
Offshore live chat support systems have consistently demonstrated that they can save on employee task time as well as generate leads. They can save costs for an online beauty and care business by:
1. Live chat can be used to invite website visitors to communicate through chat and get convinced on buying beauty products immediately or later by calling back and making purchase
2. Increases efficiency by allowing live chat representatives to handle multiple chats simultaneously, thus reducing the need to hire excessive representatives
3. In cases where the visitor may not be able to make a call such as telecom server problems, live chat would help out the interaction with beauty and care experts. This way, the chances of undermined interaction are reduced and with live chat, chances of sales of beauty supplies grow
4. An offshore live chat support system also provides edge over competitors as there is no way a beauty and care business can lose customers to a competitor. Thus, by offering chat services to address all personal care issues from hair to body through face, live chat works wonders in drawing more customers
An offshore chat support system on beauty products retailer website leaves the visitor with the impression that website owners care about. Some of the benefits that they can enjoy with Emenac include:
• Movement of website visitors tracked and visitors invited to chat so that they can get to the right page having cosmetic or makeup products of choice, quickly and easily. This would ensure a good customer experience and keep away visitors from leaving the website for not finding the right personal care product
• By engaging with confused consumers, Emenac Call Center Services will help them figure out what they want, guide them to the right personal care products and lead product advocacy until they make the eventual purchase. All the while, up-selling other beauty products can also be done to maximize the profitability
• All consumer FAQs regarding spas, fashion designers, beauty salons and beauty products answered by agents proficient with knowledge of personal care and beauty. Eventually, the customers are given directions to the suitable products for them make a purchase
• Quick responses to questions and queries of potential buyers given. The response time ranges from 2 to 3 minutes
• Beauty tips provided to buyers as they shop so that they can find what they actually need and select the products accordingly
• A canned response is the live support version of answering frequently asked questions. Emenac Call Center Services prepares a specialized list of pre-composed responses that beauty and personal care provider would use when needed. This saves them the time and effort of typing the same response over and over
• With Emenac’s online chat support, beauty and personal care retailers can see what pages visitors are on and how long they stay. They can quickly, through our expertise, visualize the path that consumers take through their websites without having to view Google Analytics data or server logs
Enjoying the benefits listed above and those that go without saying is not that difficult. All that is needed is one phone call. Contact Emenac Call Center Services at +1.888.909.2207 and before you know it you will have one of the best, if not the best team of live chat agents working round the clock for your satisfaction.