Do the website visitors look confused, moving from one page to another looking for electronic goods and then navigating away without adding anything to the shopping cart? Emenac’s offshore live chat help desk services can help online electronic appliances stores increase clientele and retain customer successfully.
Emenac Call Center Services provides offshore live chat support services that allow for provision of support to buyers looking up electronic products on the website. Our offshore call center services immediately address any and all consumer queries and questions regarding the home and kitchen appliances brand and its offerings. With highly trained live chat support agents and customer service providers, Emenac Call Center Services has established itself as a provider of a state-of-the-art live chat help desk that is perfectly suited to meet the demands of modern-day online vendors of consumer electronic accessories.
A recent study found that many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most useful features a website can offer. Electronic appliances websites can imbed live customer chat services to achieve the following:
On the website of an electronic appliances website, visitors can often be seen moving from page to page, searching for something which they seem unable to find. It is possible that the product they are searching for is not available or that they are unable to find the electric appliance that they need. When such visitors have been tracked, offshore live chat agents can invite them to chat and ask for help. On knowing what the visitor is looking for, the agent can lead the visitor to the right page and lead product advocacy that generates consumer interest successfully.
An online chat system provides customers with immediate access to help. Wait times for these virtual chat systems are often much less since a live chat agent can handle more than one website visitor at the same time. With questions answered and confusions cleared as the visitors shop for electronics on the website, lead generation is high and chances of conversion of website visitors into sales is high as well.
Many a time customers have questions prior to making a choice as to what they have to buy. These questions could be in regards to maybe the best vacuum cleaner for home or office use, availability of the latest model of a cooking range or maybe even the prices of wireless devices. In such circumstances, an electronic appliances retailer or kitchen appliances supplier can lose several customers when their queries and issues are left unaddressed. In such times it is ideal to have offshore live chat support in place, one that can immediately hear out any issues and complaints or queries, and effectively address them.
In case a product asked for, is not available, cross-selling can be done for an alternative large appliance and a customer secured. Up-selling tactics can also be applied to increase profitability. This way, sales charts grow and profitability increases.
At times, customers return in frustration owing to problems they might be facing with the electrical appliances they might have bought. For instance, a television set might not be producing the right sound or a home theater might not have the video quality as told. In such times, they might want either someone to help them to fix the things or have the bought items changed. Now this is where the presence of live chat support becomes important or else, the customers will return angry and spread a bad image of the business.
With an offshore live chat customer care service present, the customer will be assisted and a good company image will spread. Company goodwill will increase and more customers will come to shop on the website. Eventually, a loyal clientele will be formed and profitability will increase.
Other benefits accrued from employing Emenac’s specialized offshore live chat support services are:
• By engaging with such confused consumers, Emenac Call Center Services will help them figure out what they want, guide them towards it, and assist them until they make a purchase of an electrical appliance.
• Our offshore agents will up-sell other products since our aim is to maximize the sales that our partners make. In case a appliance asked for would not be available, another product will be cross-sold to save a customer and grow profitability
• Live chat offshore agents have complete knowledge of the electronic industry and can guide the buyers in the best possible way so as to ensure high conversion ratios
• A canned response is the live support version of answering a frequently asked question. Emenac prepares a specialized list of pre-composed responses that general electronic retailers can use when needed. This saves them the time and effort of typing the same response over and over, or repeatedly suffering at the hands of the same issues
• With Emenac’s offshore online chat support services, electronics retailers can see what pages visitors are on and how long they stay. They can quickly, through expertise, visualize the path that consumers take through their websites without having to view Google Analytics data or server logs
Enjoying the benefits listed above and various others is not tough. All that is needed is one phone call. Contact Emenac Call Center Services at +1.888.909.2207 and before you know it you will have one of the best, if not the best team of live offshore chat agents, working round the clock for your satisfaction.