Has it become essential for online schools, colleges and training centers to find more effective ways to increase enrollments and convert website visitors into students? Emenac’s offshore live chat service can be the best tool to monitor traffic on the website and invite visitors to chat, leading towards enrolment.
Offshore outsourcing live chat customer support to Emenac Call Center Services will help online educational and training institutes by being available on the website at all times to monitor the visitors, inviting them to chat and guiding them so as to find the right course. Advocacy will be led that will generate their interest and eventually, enrollments will be higher. Returning students will be given complete assistance for their issues and this will ensure high student retention. Altogether, profitability will be higher and so will be the online institute’s goodwill.
A recent study found that many online students want help from a live person while they are looking up where and what to study on the internet; in fact, 44% of online users say that having questions answered by a live person while in the middle of an online transaction is one of the most important features a website can offer.
Many a time potential students have questions prior to making a choice as to what program of what online educational institute they should enroll in. In such circumstances, an online university of online trade school can lose several possible admissions when the said queries and questions are left unaddressed. Students at times cannot get on the horn with an available helpline due to telecom issues. In such times it is ideal to have live chat support in place, one that can immediately hear out any issues and queries, and effectively address them.
An online chat system provides inquisitive students with immediate access to help. Wait times for these offshore virtual chat systems are often much less than a call center, and students can easily multi-task and verify the information they get while waiting for their answers. Additionally, the pain of having to dial a number and navigate through a maze of numeric options is non-existent.
The general trend among users in marketing forums and on blogs is that live chat can generally lead to improved enrollment numbers for online educational institutes. The key is that students looking for courses and degrees online have someone who can immediately walk them through the details of what they want if they become confused or have a question. Questions need not discourage a possible admission, as through offshore live chat services these queries can immediately be addressed and the admission secured. Live chat helps eliminate bounces away from online institutes.
Many top online education providers are not offering chat services. If you want to gain an edge on the competition, live chat is a key feature that online colleges and universities must have in order to be competitive and rise to the top. Statistics show that more and more people are looking to the internet to save up on time taken to get a quality education from the traditional institutes. However, the internet comes with a certain trust issue, since people are hesitant in trusting what they see on a website to be what they will actually get, and whether it holds any credibility in the real world. An offshore live chat service can ensure that you do not fail where your competitors do, by providing your future students with the immediate answers and assurances they need in order for them to take admissions in the said online school.
• Emenac’s offshore live chat support can and does increase enrollment numbers. The average online student is a busy one and he certainly doesn’t want to spend a lot of time trying to find something on a website. If someone is on such a website, and they can be seen moving from page to page, or back to a course of degree page, they are looking for something, but aren’t sure what. If they can’t find it quickly, they will move onto another online school. By engaging with such confused students, Emenac Call Center Services will help them figure out what they want, guide them towards it, and assist them until they enroll with the online institute in question. Simultaneously, our offshore agents will up-sell other courses and diplomas since our aim is to maximize the enrollments that our partners witness.
• Online students are looking to get the best online educational experience in the most convenient manner possible. Emenac Call Center Services saves a website visitor’s time by answering questions instead of letting them roam the website looking for answers. Considerable time is saved by providing the information they need when they need it. This leads to a marked improvement in the enrollment graph and revenue spread.
• A canned response is the offshore live support version of answering a frequently asked question. Emenac Call Center Services prepares a specialized list of pre-composed responses that online educational institutes can use when needed. This saves them the time and effort of typing the same response over and over, or repeatedly suffering at the hands of the same issues.
• With Emenac’s online chat support services, online universities and colleges can see what pages visitors are on and how long they stay. They can quickly, through our expertise, visualize the path that students take through their websites without having to view Google Analytics data or server logs.
Enjoying the benefits listed above and various others is not tough. All that is needed is one phone call. Contact Emenac at +1.888.909.2207 and before you know it you will have one of the best, if not the best team of offshore live chat agents, working round the clock for your satisfaction.