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Know your customers and their IT related problems better

We can handle your social media account to say in touch with your customers,
understand their IT related issues well and resolve the issues effectively

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10 Reasons to Start With Emenac

  • Competitive Pricing
  • 24/7 Call Handling
  • 90% Service Level
  • Minimum Threshold Taken
  • Precise & Reliable Infrastructure
  • 37% growth in sales conversion
  • Proactive Quality Maintenance
  • Daily Calls' Reporting
  • 43% rise in customer retention
  • Productive leadership

Emenac Offshore Social Media Customer Service For Online IT Solution Providers

Does the online IT solutions company need more effective ways to interact with its customers and provide them customer support? Is there a need to grow customer satisfaction levels and retain customers more effectively? Get help desk services for social media from Emenac offshore Call Center Services and promote the online solutions company whilst providing customers in need with assistance as required. Moreover, the social media PR agency at Emenac Call Center Services can also work to collect customer feedback so that better IT solutions can be given and generate leads to increased sales. In a nutshell, the social media customer care of Emenac Call Center Services can be largely beneficial for IT solutions websites.

Why online IT solutions providers need offshore social media help desk and how Emenac Call Center Services can help them?

Through social media customer care provided by Emenac offshore Call Center Services, online IT solutions providers can gain numerous benefits since social media is one of the most effective ways of connecting in modern times. Here are a few ways how Emenac Call Center Services can help online IT solutions businesses through this service:

Effective Lead Generation for IT Solutions

Today, people are accustomed to discussing everything on social media from their problems to shopping plans to daily household matters. When it comes to technical issues facing their IT products and/or services, people discuss and talk about these matters in detail hoping that someone else commenting on the thread comes to provide them with a good solution or place where they can find assistance.

By maintaining a presence on social media, online IT solutions companies can monitor and see what problems people are facing and what kind of assistance they are looking for. Accordingly, they can be provided with customer care on social media and this can generate lead for the online IT solutions company. It results in numerous benefits. However since the workforce and management at the IT solutions business might be too busy to handle these tasks, it can be outsourced. Offshore outsourcing to Emenac Call Center Services can help IT solutions websites with social media public relations in the following manner:

1. Monitoring the comments made by people and finding their needs and demands

2. Finding what sort of assistance an individual seems to be in need of

3. Contacting the person in need privately and offering help whilst leading service and product advocacy convincing on improving customer experience

4. Pressing for a purchase of the IT solutions in the form of product or service

This way, the company is positioned well on the minds of the customers and even if a customer does not come to seek assistance immediately, chances are that they will return some day.

Understand the Psyche of Customers and Provide Better IT Solutions

Social media platforms such as Facebook and Twitter can be excellent places to monitor the comments being made by people and the views shared by customers. By monitoring these comments and views, online IT support companies can find out what exactly their costumers, are looking for or what might be the latest trends of the market. Accordingly, products and services can be offered in the form of online IT solutions to improve customer experience and make up for a happier customer base.

However, handling the social media pages and monitoring the views and comments and participating in the discussions on the statuses comments can be largely time consuming. While the employees and management of an online IT support company may not have time to leave behind core tasks and handle social media, the task of social media customer care can be offshore outsourced to a third party. Offshore outsourcing the task to Emenac Call Center Services can be largely helpful for an online IT solutions business. Some of the benefits that these businesses can gain include:

1. Constant monitoring of the traffic on the social media page or profile and examining of the comments and views shared

2. Active participations in the discussions that allow understanding the psyche of the customer better

3. Organizing of all the feedback collected and sent to the concerned departments so that they can introduce the necessary changes

This way, an online IT solutions company will be able to serve its customers and potential buyers better and increase clientele, growing profitability.

Increased Customer Satisfaction and Retention

Social media is undoubtedly one of the most effective tools to communicate as of modern times. When it comes to connecting to the customers on social media and providing social media help desk, online IT solutions businesses, like all others, can also benefit greatly. Since people use social media platforms such as Facebook and Twitter on daily basis and these websites have become parts of their daily lives, connecting with customers via social media can be a rather personalized experience offered by online IT solutions companies.

This can work wonders because of two major reasons:

1. Modern-day customers prefer sticking to businesses that succeed in developing a more personalized relationship as customers feel comfortable with them and come to trust them

2. Social media profiles can be checked easily at any time through smartphones, tablets, laptops and PCs at anytime and anywhere so they remain a rather convenient way of communicating without wasting money on phone bills

Therefore, social media has become the main way of communicating today. For businesses such as online IT solutions companies, outsourcing the task of social media public relations can be largely helpful because the company management and employees might not have time to handle this alongside the core tasks. Some of the benefits that offshore outsourcing to Emenac Call Center Services can bring are:

1. Views and comments of customers monitored and private communication held to provide social media customer service as required

2. Each customer is perfectly satisfied and given assistance as demanded

This results in largely satisfied customers and makes, customer retention easier. With increased customer retention, a good market share is gained, leading towards further growth and prosperity.

Promote the IT Solutions and Grow Sales Effectively

While monitoring the traffic on social media websites and profiles, the team of the social media PR agency can also use imagery and statuses to advertise the newly launched IT products and services. They can tell how these products and services can work to improve customer experience and be an amazing online IT solution. Along with leading service and product advocacy, the social media PR team can also reply to the comments being made by people on the status or below the image posted. This would help in spreading popularity and product or service awareness amongst the general public.

While people will see what can help them and which online IT solution is best for them, the products and services will be indirectly marketed to them. Since social media is largely used today by millions of people all around the globe, marketing on social media means marketing very effectively. Offshore outsourcing the task of giving response to customers on social media to Emenac Call Center Services can result in the following benefits:

1. Proactive promotion of IT products and services time and again

2. Vigilant answering of all discussions, adding comments and giving more awareness about the product or service

3. Relying to any negative feedback given so as to justify it and keep out all negative comments from all the discussions

4. Spread a good image of the online IT solutions company and grow company goodwill as effectively as possible

This way, an online IT solutions company will be able to grow sales and increase profitability charts without much ado.

All online IT solutions companies looking for offshore social media customer services can contact Emenac Call Center Services on +1.888.909.2207 at any time. Our business development team will come to assistance.