19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
19 C Trolley Sq, Wilmington, DE 19806-3355, United States.
24/7 Hours
Recommendation provided by Telecommunication Standardization Sector (ITU-T) defining protocol sessions for audio-visual communication on various packet networks
A sum of time spent in the call and that spent after-call work
The number of calls handled by the agents excluding abandoned calls
A device held by the user and placed at the ear to receive calls
A device used by the agent to communicate with the caller without requiring a telephone receiver
A department of a contact center that handled questions of customers, mainly related to technical problems
Data collected on performance during certain period of time
Percentage of connected calls in comparison to the attempts made
A feature of telephone systems used to reminding the agents of a caller waiting on hold
An agent working from a remote location
Also often referred to as Virtual Agent and Tele worker, agents associated to a contact center but not working inside its office; a service made possible by advancements in technology
Agents working from home but connected to the contact center that they are working for, through the internet or telephony
A location set as an alternative to be used in times of disaster
A collection of the data compiled by the company regarding all the customers of that company
