19 C Trolley Sq, Wilmington, DE 19806-3355, United States.

24/7 Hours

Experience Exemplary Services By Outsourcing Call Center Services To Industry Specialist Agents

ECCS! A centralized customer contact center whose services are designed to serve all business sectors for their tailored contact center with highest call quality score and better conversion rate. We know, every business differs from others, so does the customer’s needs, here we have brand specialist call center agents available to handle any type of customer support services for a wide variety of departments from all Industries.

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A detailed training is required before answering the calls so that right information is provided to callers without wasting their time. Our edified phone operators are full of confidence and it is reflected in their voice that ultimately develop faith in your brand and build an everlasting relation.
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Every customer calls your customer support for different reasons and with different state of mind. Handling excited, furious, confused, angry and interested customers with calm and friendly manner require patience and flexibility to bend according to situation. Our emotionally intelligent phone operators handle every situation in a way to satisfy customers.
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Customer loyalty completely depends upon how good the company is successful in building healthy relationship with clients. This connection is only developed when you understand your customer’s point view and resolve the query. With this mind set our telephone operators picks up every call and gratify their grievance.

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Get Comment And Dedicated Customer Support Agents To Give Your Business A Corporate Image

With years of experience in Call Center Industry, we offer courteous but industrially skilled call agents to deal with all of your customer support services from technical support to telemarketing or order taking. Either your requirements are as simple as collecting orders by inbound calls or you need to increase the sales volume by telemarketing/outbound calls, we provide enthusiastic and dedicated customer care specialist team that would give your brand a new personality, shape and vision with better visibility across all channels.

All of our call center agents are professionally trained and virtualized to offer most competent and efficient customer support and telemarketing services with the prospect to achieve highest customer conversion rate by reducing cost per acquisition. With the help of our call auditing platform and predefined call quality parameters along with agents’ performance evaluating software integration we analyze communication funnels every minute and monitor our agents’ performances just to remove bottlenecks on time and maintain highest Customer Conversion Rate.

Emenac offers Complete Call Center Solutions at affordable rates with better call quality required for customer engagement, customer retention, and customer support services from all communication channels just to make sure that you are connected to your customers around the clock. Our brand care specialists are ready to take calls for you from all of your communication channels with highest industry knowledge for better conversion rate and higher order value.

Emenac Call Center is one of the best multi-channel contact centers for technical support, web chat Support, Telephone Answering, email marketing and support, inbound as well as outbound calling services.

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Look At What Our Customers Say about Our Services

E call center services is the best contact center service provider in the USA— and our happy customer reviewed our services.

Enable Better Customer Experiences with Us

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Enjoy every callers’ details with well sorted data. We keep records of every caller ensuring security and maintenance.
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Our 100% US-based agents are locals with thick American accent that is very easy for your callers to understand.
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Generating leads by cold calling and answering calls to gratify the grievance. We offer one stop solution to all needs.
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Our latest technology, modern handsets and experience to control pitch of voice ensure crystal clear sound.
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To ensure satisfaction and non-stop operations our trained and skillful live agents are available 24/7/365.
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To keep up-to-date with new techniques and policy update, we provide regular training to our telephone agents.
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We keep record of every caller and every data. This data collection is available only to you to access and evaluate.
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To ensure full energy is pumped from all sides, our live chat, social media, and answering service teams work in coordination.
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Customized Answering Service empowers you to enjoy our services tailored to capture your individual necessities.