19 C Trolley Sq, Wilmington, DE 19806-3355, United States.

24/7 Hours

infrastructer

Emenac Call Center Services uses state-of-the-art cloud technology that allows us to have local numbers with different area codes for various countries including United States, the United Kingdom, Australia, Canada and Pakistan along with others. Hence, when a customer calls the respective business, the call is received at our end in Pakistan while the callers dial a number, local to them. This way, Emenac Call Center Services is able to provide call center services catering to customers of businesses in many different countries.

infrastructer

Keeping in view, the severity of power outages in Pakistan as well as the importance of keeping call center operations absolutely unhindered, Emenac has made every possible arrangement for power backup. This helps the company run all operations smoothly and provide reliable call center services without a halt of even a slightest of moment.
We understand that the customers calling in or prospects being called do not have time to wait for power to return at the call center and therefore, to make sure that our operations successfully generate leads or provide satisfactory assistance to the customers, we create a positive image for our clients and bring higher sales and a larger clientele. While power outages are growing globally, Emenac is safe to work with as under no circumstances, we halt our operations. We also have arrangements of power back up for call centers that help us keep away other disastrous situations such as fire, away and combat with them if any occurs.

infrastructer

Emenac operates call center services 24 hours a day and 7 days a week. This helps it meet all time zones and meet the demands of all of its clients. The company has been working for onshore and offshore call center services since many years. Therefore, it is now aptly able to serve businesses for any time span suitable for them. This makes Emenac’s call center services flexible, adoptable as required by the business without a big investment.

infrastructer

The leadership at “Emenac Call Center Services” follows a hierarchical setup, a heritage of Emenac Inc. since years. This setup allows the company to function smoothly with the tasks of each person well-defined and every involved person working to achieve his goals. As a result, all employees of Emenac Call Center Services come together with targets and milestones achieved and a call center or contact center project gains success.

infrastructer

Emenac Call Center Services has adopted ways to maintain communication which, allow the company to stay in touch with its clients at all times. The communication strategies adopted by Emenac Call Center Services also ease communication between the agents as well as that between the agents and management. Owing to its usage of modern technology and latest equipment and gadgetry, the company is able to maintain sound communication wherever required.
Agent-Clients Communication:
In order to ease communication for the clients and be able to communicate with the clients easily, Emenac Call Center Services uses numerous ways of communication which include the use of Emenac ID, telephones, emailing, CRM, PBX Phone System, instant chat messengers and customized software of the client.
Emenac ID
allows for highly effective communication between the call center agents, management and the clients through messaging as well as files sharing. Telephonic communication can be used by a client to reach an agent or manager immediately. Since Emenac Call Center Services uses numbers that are local to the clients, calling is not too expensive while the PBX phone systems allow for conference calling. Emailing can be helpful for transfer of files or conversing when one is not able to talk or chat while chatting becomes an excellent option when calling is not possible for some reason.
Agent-Agent Communication
At Emenac Call Center Services, agents are able to communicate with one another through Skype, Emenac ID or instant chat messengers. If data transfer is important and one of the agents is not on the seat, emailing is also facilitated.
Emenac ID
allows the agents to leave messages for the clients and also hold conference conversation with one another as well as hold conference calls with the client. Emenac Call Center Services also uses telephone systems which ease conference calling and this further eases the contact of the project team with the client once a project has begun.
Agent-Management Communication
In order to make sure that projects are always run perfectly without any hassle or issues, the management of Emenac Call Center Services makes sure that it is easily available to the agents. Hence, availability of managers has also been made through instant chat messengers, Emenac ID or emailing. In case of occurrence of a technical fault, the agents call the private helpdesk of Emenac Call Center Services to seek assistance. This helpdesk is available to the agents at all times. This management and communication keeps all agents at peace and all projects running smoothly. Eventually, our clients get amazing results by outsourcing inbound or outbound projects to Emenac Call Center Services.

infrastructer

Emenac houses a well designed and strategically arranged call center. It has the capacity to hold a large number of agents and run multiple projects at all times without any disturbance. The building has been designed by professional architects and abides by the laws of International Building Code and International Fire Code. It has been planned to ensure compliance with safety and precautionary measures.
The building has been divided into various zones. While each zone runs various projects simultaneously the arrangement of the call center is such that noise does not let any agent get disturbed.
Emenac is well in a position to arrange up to 500 agents immediately for a new project. However, if a client would require more than 500 agents, we will require a time of 30-45 days to make arrangements. Owing to the rapid growth of our business, our call centers boast large sitting capacities which are further expandable so as to accommodate suddenly arising issues such as overflow call handling.
Owing to the legalities, we have not over-filled our workspaces but have gotten them designed so as to meet all the laws whilst making full use of the space. Therefore, our agents work in a comfortable, healthy, safe and undisturbed environment.
From International Code Council, laws regarding fire, plumbing, construction, height and many other aspects have come out. All of these laws reflect back into how Emenac’s workspaces have been developed and arranged and what capacity they can hold.
Our agents are not only given comfortable furniture and undisturbed spaces but the spaces have also been accented with machinery and technology that keeps the aura, suitable for disturbance and hindrance free operations. This way, Emenac is able to have a setup in which, many call center services are run at the same time without any disturbances whilst keeping the employees safe, comfortable and healthy.